Refund policy

We're all about making things easy for you, which means you have 60 days after receiving your item to request a return.

All items must be unworn (with the exception of trying on), unwashed, unaltered, and returned in their original packaging. We reserve the right to refuse a refund if a product is returned damaged or heavily used.

We currently do not provide return shipping labels. The cost of return is approximately $10, depending on the country. To show our appreciation, we will provide a discount code for your next purchase once your return is processed.

To start a return, you can contact us at corexofficialstore@gmail.com, and we will provide you with all the necessary information.

If your return is accepted, we’ll send you instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return questions at corexofficialstore@gmail.com.

Damages and issues

Please inspect your order upon reception and contact us immediately if the item is defective, or damaged or if you receive the wrong item so that we can evaluate the issue and make it right.

Exceptions / non-returnable items

Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Exchanges

The fastest way to ensure you get what you want is to return the item you have, and once the return is completed, we'll send out the new size.

European Union 14-day cooling off period

Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

Refunds

We will notify you once we’ve received and inspected your return, and let you know if the refund has been approved or not. If approved, you’ll be automatically refunded on your original payment method within 5 business days. Please remember it can take some time for your bank or credit card company to process and post the refund, too. If more than 15 business days have passed since we’ve approved your return, please contact us at corexofficialstore@gmail.com.